Refund policy
Have you changed your mind or the product you purchased ultimately does not meet your needs?
No problem ! Thanks to our VOPOTO return policy, you can return them easily. It’s also an opportunity to test the size of the products before adopting them!
Only packaged items are accepted for return and refund. Therefore, when opening the package, be careful not to damage the package, test the size, etc. and make sure you want it. If you do not want this size, color, and others you can access your account and request a return and refund.
Return and refund are only possible within 14 days of delivery of the product.
Customers must pay return shipping costs. So please ask us your questions before purchasing the product.
In some cases, only partial refunds are granted: (if applicable)
* Products showing obvious signs of use
*Any item that is not in original condition, damaged, or missing parts for any reason not due to error on our part.
* Any item returned more than 14 days after receipt.
Refunds (if applicable)
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take a little time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all these steps and have still not received your refund, contact us at the following address: info(@)vopoto.com
Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items are not.
No problem ! Thanks to our VOPOTO return policy, you can return them easily. It’s also an opportunity to test the size of the products before adopting them!
Only packaged items are accepted for return and refund. Therefore, when opening the package, be careful not to damage the package, test the size, etc. and make sure you want it. If you do not want this size, color, and others you can access your account and request a return and refund.
Return and refund are only possible within 14 days of delivery of the product.
Customers must pay return shipping costs. So please ask us your questions before purchasing the product.
In some cases, only partial refunds are granted: (if applicable)
* Products showing obvious signs of use
*Any item that is not in original condition, damaged, or missing parts for any reason not due to error on our part.
* Any item returned more than 14 days after receipt.
Refunds (if applicable)
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take a little time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all these steps and have still not received your refund, contact us at the following address: info(@)vopoto.com
Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items are not.